Aqua....

[phillc]

I bought a MKII Aqua bivvy, it was one of there seconds it was just missing the ground sheet, but when i got it it had been badly packed and had been dropped on its end resulting in the poles punching holes in the fabric, when i contacted Aqua about this the were very good and collected it for repair.
When i got it back i could not believe the job they had done they had just sewn a patch on the out side, it was a different colour and different fabric and looked like a 5 year old had done it, then inside they had put a load of seam tape around it it looks awful, when i contacted Aqua about it all i got was "if you dont like it we will give you your money back" i was not impressed with the attitude, i dont want a refund i wanted a professional repair, was i expecting to much or what, has anyone else had a bad experience with Aqua, i decided to buy Aqua and not Trakker due to the good reports i had read and been told, now i am not so sure i did the right thing "better the devil you know".

[Smurph]

doesnt sound like aqua that mate?? But not too sure id be happy wi the bivvy with a repair like that?? Get your money back mate and go elsewere if there gonna be like that???

[Critch]

bad service that mate

i was actually thinking of getting a Aqua M3 , but after reading this i may go for the trakker trident !

[bluenose6]

Originally Posted by Critch

bad service that mate

i was actually thinking of getting a Aqua M3 , but after reading this i may go for the trakker trident !

... you know it makes sense

[phillc]

I was shocked by the attitude , i thought Aqua were better than that which is why i went to them, the bivvy its self i great, if they had told me what they were going to do i would'nt have sent it back and looked at doing the repair my self, now i cant even remove the patch and do that as there is loads of needle holes alover the place and it will leek like a sive, i am writing to the Manager and see if i get a different reply as i dont know who answered the Email it could have been the tea boy.

[Critch]

Hope you sort it mate ,
let us know how you get on with them.

[kevw]

Will they not exchange it for another

At least they are prepared to give you your money back, so nothing will be lost on your part. Might be worth a trip to the shop in Chorley and drop it on the desk, would be surprised if a deal can't be done for a replacement.

[phillc]

I have not heard from them since yesterday, i dont think they work Saturday as they dont answer the phone , and i have not had any answer to my email i sent, if i have to i will go to the factory and speak to someone, will keep you posted on what happens, all i want is the bivvy as it should be.

[Ginge]

i allways thought aqua was very helpfull on things like this but it dsent look like it i would get my money back and look else where unless the manager does something about it

let us all now how you get on with it m8

ginge

[Ginge]

they might be a bit off a differant attidude ifyou take it to the aqua shop

[Bet]

I bought a seconds Aqua mk3 mozzi earlier this year,I had asked what the fault was (small patch near the elastic toggles at the base of the bivvy) when it arrived I put it up, I saw a different fault located on the roof, it had been patched but I wasn't happy at the thought of it possibly developing a leak further down the line. I contacted Aqua to tell them about the problem and they offered to exchange it, I asked that they send me photo's of the fault on the replacement bivvy and they emailed them through to me so I was sure of what I would be getting.They sent the new one and collected the other at the same time so I didn't have to faff and shell out extra for postage.
Keep on at them matey,they may have offered you a refund as there aren't any more seconds in stock at the mo

[incognito]

ask to speak to neil smith he`ll sort you out mate

[phillc]

Neil is the guy i was dealing with over the phone, but i have no idea who it was that replied to my email.

[fishycity]

if i was you i would get the number for chris manifold from carpworld. chris now rounds the business with a manager now and i now he will not be impressed at all if it is true. i used to have his number but no longer as he now lives down south. carpworld did a feature on him recently and the number is inside the front cover. organ and monkey come to mind hear

[phillc]

Cheers fishycity i will do that if i get no joy fron neil on monday.